Refund Policy
Eco Clean Technologies
We want you to be completely satisfied with your experience. Learn about our refund and cancellation policies.
Last updated: August 11, 2026
Refund Policy Overview
Eco Clean Technologies provides services booked through our website or by direct contact. This policy outlines our refund and cancellation procedures for these services.
Refund eligibility depends on the stage of your booking — before the service is scheduled, after it is scheduled, or after it has been completed.
Booking Cancellations
If you need to cancel or reschedule a service booking:
- Cancellations made before the service is carried out are eligible for a full refund of any advance paid
- Rescheduling is free of charge with reasonable prior notice
- Refund requests must include your booking reference and reason
- Approved refunds are processed within 5-7 business days
Service Refunds
If a service has already been carried out:
Service Not Delivered As Agreed
If the service delivered does not match what was agreed, contact us and we will resolve the issue or offer a partial/full refund as appropriate.
Materials & Custom Work
For work involving custom materials already procured or installed, refunds are assessed on a case-by-case basis.
Refund Timeline
Request
Submit your refund request within 7 days of your booking or service date, along with your booking details.
Review
We review your request within 2-3 business days and confirm approval or denial.
Processing
Approved refunds are processed within 5-7 business days to your original payment method.
Non-Refundable Cases
The following are generally non-refundable:
- Services that have been fully and satisfactorily delivered
- Cancellation requests made more than 7 days after the service date
- Bookings made under special promotions or discounted pricing (unless otherwise stated)
- Refunds requested due to a change of mind after the service visit is complete
How to Request a Refund
To request a refund, please:
- Send an email to [email protected]
- Include your booking reference or transaction ID
- Provide the date of your booking or service visit
- Explain the reason for your refund request
- Include any relevant photos or documentation
Email: [email protected]
Special Circumstances
We may consider refunds outside our standard policy for:
- Technical errors or website malfunctions
- Duplicate charges
- Unauthorized transactions
- Significant service failures
Each case will be reviewed individually. Please contact us with details about your situation.
Chargeback Notice
If you initiate a chargeback through your bank or payment provider without first contacting us, we may pursue legal action to recover the funds. Please contact us directly to resolve any payment disputes.
Questions About Refunds?
If you have any questions about our refund policy, please don't hesitate to contact us.
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