Complaints Procedure
Eco Clean Technologies
We're committed to resolving your concerns. Here's how to raise a complaint with us and, if needed, escalate it further.
Last updated: September 7, 2026
Our Complaints Procedure
Eco Clean Technologies takes complaints, concerns, and grievances from our users and stakeholders seriously, and has a dedicated process for handling them.
We ensure that all complaints are addressed fairly, transparently, and in a timely manner.
Contact Information
Phone
Available during business hours
Address
253, Second Floor, Shahpur Jat, Shahpur Jat Village, New Delhi, South Delhi, Delhi, 110049
Response Time
Within 48 hours
Types of Complaints We Handle
Our Complaints Procedure covers complaints related to:
- Website functionality and technical issues
- Content accuracy and disputes
- Privacy and data protection concerns
- Billing and payment issues
- Inappropriate content or behaviour
- Accessibility issues
- Any other concerns about our services
How to File a Complaint
To file a complaint, please provide:
- Your full name and contact information
- Date and time of the incident
- Detailed description of the issue
- Any relevant screenshots or documentation
- Steps you've already taken to resolve it
- Your preferred resolution
Send your complaint to: [email protected] with subject line "Complaint - [Brief Description]"
Complaint Resolution Process
Step 1
Acknowledgment - We acknowledge receipt within 24 hours
Step 2
Investigation - We investigate within 5-7 business days
Step 3
Resolution - We propose a solution
Step 4
Closure - We follow up to ensure satisfaction
Escalation Process
If you're not satisfied with the initial response:
Level 1: Initial Review
Initial review and resolution attempt via our Complaints Procedure
Level 2: Management Review
Escalation to senior management for further review
Level 3: External Resolution
Mediation or arbitration if necessary
Level 4: Information Commissioner's Office (ICO)
If your complaint relates to data privacy and you remain unsatisfied with our response, you have the right to lodge a complaint with the ICO — the UK's independent regulatory authority for data protection — at ico.org.uk.
Your Rights During the Complaints Process
- Right to be heard and have your concerns taken seriously
- Right to confidentiality and privacy
- Right to fair and impartial treatment
- Right to timely response and updates
- Right to appeal if unsatisfied
- Right to documentation of the process
- Right to escalate to higher authority, including the ICO for data protection matters
Important Information
- Confidentiality: All complaints are handled confidentially and professionally.
- No Retaliation: We do not retaliate against anyone for filing a legitimate complaint.
- Documentation: Keep copies of all communications for your records.
- Legal Rights: Filing a complaint does not waive your legal rights.
Frequently Asked Questions
Q: How long does the complaints process take?
A: Typically 5-7 business days for investigation and resolution, though complex cases may take longer.
Q: Can I file a complaint anonymously?
A: We prefer to have your contact information to follow up, but you can request anonymity if necessary.
Q: What if I'm not satisfied with the resolution?
A: You can escalate to management review, request external mediation, or, for data protection complaints, contact the ICO.
Q: Will my complaint be kept confidential?
A: Yes, all complaints are handled confidentially and only shared with relevant personnel.
Have a Complaint?
We're here to help. Contact us today to start our Complaints Procedure.
File a Complaint